Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the nuvisco Digital Craft Studio website ("our website") and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About us

nuvisco Digital Craft Studio is a trading name operated by Jacob Williams, Josh Geo, and Isabelle Giles, based in England. Throughout these Terms, "we", "us" and "our" refer to nuvisco Digital Craft Studio. We provide web design, 3D development, SEO engineering and brand art direction services.

2. Use of our website

You may use our website for lawful purposes only. You agree not to:

• Use our website in any way that breaches applicable UK or international law.
• Attempt to gain unauthorised access to our website, its server, or any database connected to it.
• Introduce viruses, trojans, worms, or other malicious code.
• Scrape, copy, or republish our content without prior written consent.
• Use our contact form to send spam, abusive, or defamatory content.

3. Business days

Business Day means Monday to Friday excluding public holidays in England.

4. Our services

The details of any project we undertake will be set out in a separate written proposal or contract ("Project Agreement"). The Project Agreement will specify scope, deliverables, timeline, and fees. In the event of any conflict between these Terms and a Project Agreement, the Project Agreement prevails for that project.

5. Copyright

Unless otherwise stated, all content on this website including text, graphics, branding, designs, source code, photographs, videos, illustrations, and other content is owned by us or licensed to us and is protected by copyright laws.

6. Partnership

Nothing in these Terms creates a partnership, agency or employment relationship between us and the client.

7. Quotes and pricing

All quotes provided are valid for 30 days from the date of issue unless stated otherwise. Prices are quoted in British Pounds (GBP) and are exclusive of VAT where applicable. We reserve the right to revise quotes if project requirements change significantly after the quote is issued.

8. Payment terms

Unless otherwise agreed in writing, our standard payment terms are:

• 50% deposit due before work commences.
• 50% balance due upon project completion, prior to final delivery or deployment.

A project is deemed complete when the agreed deliverables have been supplied in accordance with the Project Agreement.

Invoices are payable within 14 days of issue. Late payments may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

9. Client responsibilities

To enable us to deliver your project efficiently, you agree to:

• Provide all required content, assets, and access credentials within 10 business days.
• Unless otherwise agreed, approval requests should be responded to within 10 business days.
• The client warrants that they own, or have obtained all necessary rights and licences for, any content, images, logos, trademarks, videos or other materials supplied to us.
• Provide accurate and complete information about your requirements.

Delays caused by the client may result in adjusted timelines and additional fees. The client warrants that supplied materials do not infringe intellectual property rights, are not defamatory, unlawful or otherwise illegal.

10. Intellectual property

Title and intellectual property rights in the deliverables remain with us until all outstanding invoices have been paid in full, except where otherwise stated in the Project Agreement, with the following exceptions:

• We may display completed work, including screenshots and project descriptions, in our portfolio, website, social media and marketing materials unless otherwise agreed in writing or subject to a confidentiality agreement. Client may request removal for confidentiality reasons
• Third-party software, libraries, APIs, fonts, stock assets and open-source components remain subject to their respective licences.
• Underlying code frameworks, templates, and tools we have developed independently remain our intellectual property.

The client agrees to indemnify us against claims arising from materials supplied by the client which infringe intellectual property rights or are unlawful.

11. SEO disclaimer

We cannot guarantee specific rankings, traffic levels or search engine positions because these depend on factors outside our control.

12. Supported browsers

We support the current major versions of modern browsers. Compatibility with obsolete browsers is not guaranteed unless expressly agreed.

13. Accessibility

Unless expressly agreed in the Project Agreement, accessibility auditing or certification against WCAG or other recognised accessibility standards is not included within our standard services.

14. Revisions and changes

Each project includes up to two rounds of revisions per deliverable, as specified in the Project Agreement. Additional revisions or changes to the agreed scope will be quoted separately and may incur additional fees.

15. Cancellation

Either party may cancel a project by giving written notice. If a project is cancelled by the client after work has commenced, the deposit is non-refundable, and the client is liable for all work completed up to the cancellation date, calculated at our standard or agreed project rate, plus any committed third-party costs. If we cancel a project, we will refund any fees paid for work not yet delivered. We may terminate or suspend services immediately if a client engages in abusive, unlawful or threatening behaviour, or materially breaches these Terms.

16. Acceptance of quotations

A project is deemed accepted once the client confirms the quotation in writing or pays the required deposit.

17. Project suspension

If the client fails to provide required information, approvals or materials for more than 30 consecutive days, we may suspend the project. Project timelines may be extended and additional costs may apply where work must be rescheduled or restarted following prolonged inactivity.

18. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from our services or use of this website shall not exceed the total fees actually paid by the client under the relevant Project Agreement. We are not liable for:

• Indirect, incidental, or consequential losses.
• Loss of profit, revenue, business, or data.
• Issues arising from content, assets, or instructions provided by the client.
• Downtime or issues caused by third-party hosting providers, CDNs, or external services.

19. Website disclaimer

Our website is provided "as is" without warranties of any kind, express or implied. While we take reasonable measures to secure our website, we cannot guarantee uninterrupted availability or that the website will be free from all security vulnerabilities. We reserve the right to modify, suspend or discontinue any part of the website without notice.

20. Acceptance testing

The client shall notify us of any material defects that cause the deliverables to fail to operate substantially in accordance with the agreed specification within 14 days of delivery, material defects meaning issues that prevent core agreed functionality from operating as specified in the Project Agreement. If no such notification is received, the deliverables shall be deemed accepted.

21. Confidentiality

We will treat confidential information provided during a project as confidential and will not disclose it except where necessary to perform the services or where required by law.

22. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party site. You access them at your own risk.

23. Non-excludable liability

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

24. Force majeure

Neither party shall be liable for delays or failures caused by events beyond their reasonable control, including natural disasters, internet outages, power failures, industrial disputes or governmental action.

25. Maintenance plan

We offer ongoing website updates and revisions under a separate optional maintenance plan charged at £200 per month. This service is not included in standard project fees unless expressly agreed in writing.

Where a maintenance plan is active, it includes reasonable content updates, minor design changes, bug fixes, and routine support as agreed between the parties.

The maintenance plan does not include:

• full redesigns or re-development work;
• new feature development outside the original scope;
• third-party service costs (including hosting, plugins, APIs, or licences unless otherwise stated).

If no maintenance plan is in place, any post-delivery updates or changes will be quoted separately at our standard or agreed project rates. Maintenance plans, if selected, begin only after final project payment is received. Maintenance requests are typically responded to within 2–5 business days depending on complexity.

26. Assignment

The client may not transfer their rights under these Terms without our written consent.

27. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Changes to these Terms

We may update these Terms at any time. The "last updated" date at the top of this page indicates when the Terms were last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

29. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions remain in effect.

30. Entire agreement

These Terms together with any Project Agreement constitute the entire agreement between the parties.

31. Contact us

If you have any questions about these Terms and Conditions, please contact us:

• Email: hello@nuvisco.studio
• Phone: +44 1234 567 890